The Right Questions to Ask When Selecting a Gas Fireplace or Gas Service Company
Choosing the right gas fireplace or service company is a critical decision that impacts not only the comfort and aesthetics of your home but also your safety and long-term maintenance costs. With so many brands, models, and contractors in the marketplace, it’s easy to feel overwhelmed. To make a well-informed decision, it’s essential to ask the right questions—both when selecting a gas fireplace unit and when hiring a professional service company for installation or ongoing support.
Here’s a comprehensive guide to help you navigate the process with confidence.
Section 1: Questions to Ask When Selecting a Gas Fireplace
1. What Type of Gas Fireplace Best Suits My Home?
Gas fireplaces come in three main types:
· Direct Vent: Vents combustion gases outside, highly efficient and safe.
· Vent-Free: Requires no chimney or flue, easier to install but may affect indoor air quality.
· Insert: Fits into existing fireplaces to improve heating efficiency.
Ask your retailer or installer:
· “What are the pros and cons of each type for my home?”
· “What’s best for my square footage and layout?”
2. Is This Fireplace Primarily for Heat or Aesthetics?
Some gas fireplaces are built to be high-efficiency heating appliances, while others focus more on ambiance and design.
Ask:
· “What is the BTU output and heating efficiency rating?”
· “Can I control the flame size and heat independently?”
3. What Are the Operating Costs and Energy Efficiency?
Efficiency varies widely between models. Look for:
· AFUE rating (Annual Fuel Utilization Efficiency)
· Smart thermostatic controls
Ask:
· “What is the estimated monthly cost to run this fireplace?”
· “Are there rebates or tax incentives for high-efficiency models?”
4. What Maintenance Will This Fireplace Require?
Like any gas appliance, fireplaces need regular upkeep for safety and efficiency.
Ask:
· “How often does this model need servicing?”
· “Can I clean it myself, or do I need a pro?”
5. Is the Unit Certified and Safe?
Look for certifications such as:
· ANSI (American National Standards Institute)
· CSA (Canadian Standards Association)
Ask:
· “What safety features does this fireplace include?”
· “Is it certified for indoor residential use?”
6. What Are the Warranty Terms?
Warranties can vary by manufacturer and part.
Ask:
· “What parts are covered under the warranty?”
· “Does the warranty require professional installation or service?”
Section 2: Questions to Ask When Hiring a Gas Fireplace Service Company
Once you’ve selected your fireplace, the next step is ensuring it’s installed and maintained correctly. Hiring a reputable service company is crucial to your system's safety, longevity, and efficiency.
1. Are You Licensed, Bonded, and Insured?
This is non-negotiable. You want someone trained and authorized to work with gas lines and combustion appliances.
Ask:
· “Can you provide your contractor license number?”
· “Do you carry general liability and workers’ compensation insurance?”
2. Do You Specialize in Gas Fireplaces?
Not all HVAC or plumbing companies are experts in gas fireplaces. Look for specialization.
Ask:
· “How many gas fireplaces have you installed or serviced?”
· “Do your technicians receive manufacturer-specific training?”
3. Can You Provide References or Reviews?
Past performance is the best predictor of future work. Ask for recent customer feedback.
Ask:
· “Can you share local references?”
· “Do you have online reviews I can read?”
Bonus Tip: Check sites like Google, Yelp, and Better Business Bureau (BBB) for red flags.
4. What’s Included in the Installation or Service Quote?
Ensure the quote is comprehensive and transparent.
Ask:
· “Does this quote include parts, labor, permits, and venting materials?”
· “Are there any possible hidden fees or additional charges?”
5. Do You Pull the Necessary Permits?
Improper installations without permits can void your warranty or pose safety hazards.
Ask:
· “Will you handle all city or county permits and inspections?”
· “Do you coordinate with local utility companies if needed?”
6. What Is Your Emergency Service Policy?
If your gas fireplace stops working in the middle of winter, you'll want a company that offers responsive support.
Ask:
· “Do you offer 24/7 emergency services?”
· “What’s your average response time in peak season?”
7. Do You Offer Maintenance Plans or Service Agreements?
Annual service keeps your fireplace running efficiently and safely.
Ask:
· “What’s included in your maintenance plan?”
· “Do you offer discounts or priority scheduling for maintenance subscribers?”
Section 3: Red Flags to Watch Out For
Knowing the right questions is only half the equation. Here are a few red flags that should make you think twice:
· Vague Answers: If a technician can’t confidently explain what they’re doing or why, that’s a red flag.
· No Paper Trail: Always get quotes, contracts, and warranties in writing.
· Pressure Tactics: Avoid companies that push you to “buy today or lose the deal.”
· Lowball Estimates: Extremely low prices often mean cutting corners or surprise add-ons later.
Section 4: Final Thoughts – Invest in Comfort and Safety
A gas fireplace can enhance your home’s comfort, efficiency, and value—when installed and maintained by professionals. By asking the right questions, you can:
· Avoid costly mistakes
· Ensure a safe and code-compliant installation
· Get the performance and reliability you expect
Whether you're investing in a new unit or looking for a dependable service company, take the time to vet your options carefully. The upfront diligence pays off in the form of warm, worry-free nights for years to come.This information is provided for entertainment purposes by Fireplace and Grill Experts, Inc. We are a family owned and operated Colorado business with over 30 years’ experience in the hearth industry. We provide service, repair and installation of gas fireplaces, outdoor natural gas and propane grills, gas fire pits, gas patio heaters and gas lines. If its gas related, we are your professional and experienced service team. Please contact us with any questions you may have or to schedule an appointment.